Refund Policies

Clevoraa.shop is committed to providing excellent customer service and satisfaction. This policy outlines our rules for refunds, resends, and returns.

✅ Eligibility for Refund, Resend, or Return

1. Order Delays

• USA: Eligible after 45 days from shipment
• Brazil: Up to 110 days due to customs
• Other countries: Up to 100 days

Please check with your local post office before filing a dispute.

2. Orders Not Received

• No refund if tracking shows "delivered"
• Non-delivery certificate required if not received

3. Damaged Products

• Full refund/replacement for severe damage
• Partial refund for minor damage
• No refund for packaging damage
• Electronics claims must be made within 30 days

4. Incorrect or Missing Items

• Full refund or replacement for incorrect items
• Partial refund/resend for missing parts
• Provide photos for size-related issues

5. Order Cancellation

• Full refund before processing/shipping
• No cancellation for custom/pre-order items

📩 How to Submit a Request

• Provide clear photos/videos
• Include complaint screenshots (name & date)
• Return item if requested

⚠️ Important Notes

Dispute Deadline

Submit within 7 days after delivery or expected delivery.

Force Majeure

• Natural disasters
• Epidemics
• Customs delays
• War or unrest

Shipping Restrictions

No disputes for non-trackable shipping methods.

Returns Policy

• Must be approved before returning
• Return within 30 days
• Unauthorized returns not accepted

Service Products

Non-refundable once completed.

Unacceptable Disputes

• Change of mind
• No defects (just appearance differences)
• Customs or natural delays
• Wrong order/address provided

📌 Additional Information

• No disputes after order is marked completed
• Certain shipping methods are excluded
• Returns only accepted at designated locations
• No refund for low-quality services unless verified

💬 Need Help?

If you're unsure about your eligibility, contact us:

Email: support@clevoraa.shop